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Complaints procedure

The school is committed to dealing effectively with complaints. We aim to clarify any issues about which you are not sure. If possible we will put right any mistakes we have made and we will apologise. We aim to learn from mistakes and use that experience to improve what we do.

Our complaints procedure supports this commitment and is a way of ensuring that anyone with an interest in the school can raise a concern, with confidence that it will be heard and, if well-founded, addressed in an appropriate and timely fashion.

Please see the document below that explains the process in detail.

You may also contact us :

Head.CroesyceiliogComp@Torfaen.gov.uk

01633 645900

Turnpike Road, Croesyceiliog, Cwmbran, NP44 2YB

01633 645900